What You'll Find in This FAQ Section
We've organised this page around the questions that actually come in — not a general platform rundown. Each answer covers a real step: how to verify your account after signing up, what happens when a Nagad transfer shows pending, how to switch from mobile browser to the app without losing your session, and when to contact live support versus checking your account
settings directly. Availability of services depends on your local law and eligible regions, so some answers include a note on that. We update these entries when the process changes, so what you read here reflects how things actually work right now. If you're in Dhaka and sending a Rocket payment for the first time, the deposit answer below walks through each step.
For anything beyond what's here, the live chat and email channels are open — details are in the support section further down this page.
- bKash deposit steps
- Nagad transfer flow
- Rocket payment path
- Account verification